Jio Prime Membership Renewal Option Not Visible In MyJio App?

Jio Prime membership will expire tonight, Saturday, but it is free for another 12 months for all customers who have already subscribed once. However, the renewal process is not automatic, and you need to apply to get the Jio Prime extended service for one more year.

But considering the network has 175 million users, and most of the subscribers would likely have the Prime membership, it is possible some customers may not see the message to extend the subscription. If that’s the case with you too, there’s one thing you can do.

You are probably not seeing the message to extend Prime as you are not an active Jio user despite purchasing the Rs. 99 subscription. If you don’t see the banner asking you to get service for another year, force quit the app and stream videos for 15 minutes or so using - and this is important - Jio 4G data of the number whose membership you are trying to review. Once you’ve done that, start the MyJio app once again, and login using the same number — you should now be able to see the banner message prompting you to apply for Jio Prime membership renewal.

Once you see the message, you just need to follow the standard renewal process. Tap on the Get Now button in the banner, and you will see a message saying the operator is extending the subscription for one full year, and the numbers registered to you below it. Simply select the number whose Prime subscription you want to extend from the list, and hit Proceed. Your subscription will get renewed in a couple of hours.

The Mukesh Ambani-backed telecom operator launched Jio Prime last year in an effort to provide its services to consumers at ultra-low cost prices after 6 months of free operations. 

Prime is, in fact, necessary if you want to recharge a Jio SIM card nowadays, even though it started as an opt-in programme. Notably, if you have not paid the Prime fee of Rs. 99, you will have to pay for the subscription, as the service extension is free only for existing subscribers.